M\u00fc\u00fcgi- ja tagastustingimused \u2013 Solmann stuudio<\/title>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Lora:ital,wght@0,400;0,600;1,400&family=Source+Sans+3:wght@300;400;600&display=swap\" rel=\"stylesheet\">\n<style>\n :root {\n --green-dark: #404d40;\n --green-mid: #4a6741;\n --green-light: #f7f4f0;\n --border: #e0dbd4;\n --text: #2e2e2e;\n --muted: #737373;\n --white: #ffffff;\n }\n\n * { box-sizing: border-box; margin: 0; padding: 0; }\n\n body {\n font-family: 'Source Sans 3', sans-serif;\n font-size: 16px;\n line-height: 1.8;\n color: var(--text);\n background: var(--white);\n }\n\n .solmann-wrapper * { display: revert; }\n .solmann-wrapper {\n max-width: 860px;\n margin: 0 auto;\n padding: 60px 24px 80px;\n }\n\n \/* P\u00e4is *\/\n .solmann-page-header {\n border-bottom: 2px solid var(--green-dark);\n padding-bottom: 32px;\n margin-bottom: 48px;\n }\n\n .solmann-page-header h1 {\n font-family: 'Lora', Georgia, serif;\n font-size: 32px;\n font-weight: 600;\n color: var(--green-dark);\n margin-bottom: 8px;\n }\n\n .solmann-page-header .meta {\n font-size: 14px;\n color: var(--muted);\n }\n\n \/* Keelevalik *\/\n .lang-tabs {\n display: flex;\n gap: 8px;\n margin-bottom: 48px;\n }\n\n .lang-tab {\n padding: 8px 20px;\n border: 1px solid var(--border);\n border-radius: 6px;\n font-size: 13px;\n font-weight: 600;\n letter-spacing: 0.05em;\n text-transform: uppercase;\n cursor: pointer;\n text-decoration: none;\n color: var(--muted);\n background: var(--white);\n transition: all 0.2s;\n }\n\n .lang-tab.active,\n .lang-tab:hover {\n background: var(--green-dark);\n color: var(--white);\n border-color: var(--green-dark);\n }\n\n \/* Sisu plokid *\/\n .solmann-section {\n margin-bottom: 48px;\n }\n\n .solmann-section-title {\n font-family: 'Lora', Georgia, serif;\n font-size: 20px;\n font-weight: 600;\n color: var(--green-dark);\n margin-bottom: 20px;\n padding-bottom: 10px;\n border-bottom: 1px solid var(--border);\n }\n\n .solmann-clause {\n margin-bottom: 14px;\n font-size: 15px;\n line-height: 1.85;\n color: var(--text);\n }\n\n .solmann-clause-label {\n font-weight: 600;\n color: var(--green-mid);\n margin-right: 4px;\n }\n\n \/* Esilet\u00f5stetud plokk *\/\n .highlight-box {\n background: var(--green-light);\n border-radius: 10px;\n padding: 24px 28px;\n margin: 20px 0;\n }\n\n .highlight-box .box-title {\n font-size: 12px;\n font-weight: 600;\n text-transform: uppercase;\n letter-spacing: 0.08em;\n color: var(--green-mid);\n margin-bottom: 14px;\n }\n\n \/* Tagastustabel *\/\n .cancel-table {\n width: 100%;\n border-collapse: collapse;\n font-size: 15px;\n margin-top: 4px;\n }\n\n .cancel-table tr {\n border-bottom: 1px solid var(--border);\n }\n\n .cancel-table tr:last-child {\n border-bottom: none;\n }\n\n .cancel-table td {\n padding: 10px 0;\n vertical-align: top;\n }\n\n .cancel-table td:first-child {\n color: var(--muted);\n width: 55%;\n padding-right: 16px;\n }\n\n .cancel-table td:last-child {\n font-weight: 600;\n color: var(--text);\n }\n\n \/* Loend *\/\n ul.styled {\n list-style: none;\n padding: 0;\n margin: 12px 0;\n }\n\n ul.styled li {\n padding: 6px 0 6px 24px;\n position: relative;\n font-size: 15px;\n border-bottom: 1px solid var(--border);\n line-height: 1.7;\n }\n\n ul.styled li:last-child {\n border-bottom: none;\n }\n\n ul.styled li::before {\n content: \"\u2192\";\n position: absolute;\n left: 0;\n color: var(--green-mid);\n }\n\n \/* Digitaaltooted - eriline plokk *\/\n .digital-notice {\n background: var(--white);\n border: 1px solid var(--border);\n border-left: 4px solid var(--green-mid);\n border-radius: 0 8px 8px 0;\n padding: 20px 24px;\n margin: 16px 0;\n font-size: 15px;\n }\n\n .digital-notice strong {\n display: block;\n color: var(--green-dark);\n margin-bottom: 6px;\n font-size: 13px;\n text-transform: uppercase;\n letter-spacing: 0.06em;\n }\n\n \/* Makseviisid *\/\n .payment-methods {\n display: flex;\n flex-wrap: wrap;\n gap: 8px;\n margin: 12px 0;\n }\n\n .payment-tag {\n background: var(--green-light);\n border: 1px solid var(--border);\n border-radius: 4px;\n padding: 4px 12px;\n font-size: 13px;\n color: var(--text);\n }\n\n \/* NB m\u00e4rge *\/\n .nb-notice {\n font-size: 13px;\n color: var(--muted);\n font-style: italic;\n margin-top: 8px;\n }\n\n \/* Eraldaja keeleversioonide vahel *\/\n .lang-divider {\n border: none;\n border-top: 2px solid var(--green-dark);\n margin: 64px 0 48px;\n }\n\n \/* Viimati uuendatud *\/\n .last-updated {\n font-size: 13px;\n color: var(--muted);\n margin-top: 48px;\n padding-top: 24px;\n border-top: 1px solid var(--border);\n }\n\n @media (max-width: 600px) {\n .solmann-page-header h1 { font-size: 24px; }\n .solmann-section-title { font-size: 18px; }\n .solmann-wrapper * { display: revert; }\n .solmann-wrapper { padding: 40px 16px 60px; }\n .cancel-table td:first-child { width: 50%; font-size: 14px; }\n }\n<\/style>\n<\/head>\n<body>\n<div class=\"solmann-wrapper\">\n\n <div class=\"solmann-page-header\">\n <h1>M\u00fc\u00fcgi- ja tagastustingimused<\/h1>\n <p class=\"meta\">Natural Ella O\u00dc \u00b7 solmann.ee \u00b7 info@solmann.ee \u00b7 Registrikood: 14276639<\/p>\n <\/div>\n\n <div class=\"lang-tabs\">\n <a href=\"#eesti\" class=\"lang-tab active\">Eesti keeles<\/a>\n <a href=\"#english\" class=\"lang-tab\">In English<\/a>\n <\/div>\n\n \n <div id=\"eesti\">\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">1. \u00dcldtingimused<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">1.1<\/span> E-poe kasutustingimusi kohaldatakse k\u00f5ikidele \u00f5igussuhetele, toodete pakkumistele, tellimustele ja m\u00fc\u00fcgitehingutele, mis leiavad aset e-poe kasutaja (Klient) ja e-poe solmann.ee omaniku Natural Ella O\u00dc (Veebipood), registrikood 14276639, vahel.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">1.2<\/span> Lisaks tingimustele reguleerivad e-poe kasutamise k\u00e4igus tekkivaid \u00f5igussuhteid kehtivad Eesti Vabariigi \u00f5igusaktid.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">1.3<\/span> Veebipood v\u00f5ib igal ajal tingimusi muuta. Muudatused avaldatakse veebilehel solmann.ee ja j\u00f5ustuvad koheselt peale avaldamist. E-poodi kasutades kinnitab Klient, et on tingimustega n\u00f5ustunud.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">1.4<\/span> Isikuandmete vastutav t\u00f6\u00f6tleja on Natural Ella O\u00dc. Maksete teostamiseks vajalikud isikuandmed edastatakse volitatud t\u00f6\u00f6tleja Maksekeskus AS-le. T\u00e4psem info on leitav privaatsustingimustest.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">2. Hinnad<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.1<\/span> E-poe hinnad on toodud eurodes.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.2<\/span> Hinnad ei sisalda saatmiskulusid. Saatmiskulud kuvatakse enne ostu sooritamist.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.3<\/span> V\u00e4ljapoole Euroopa Liitu tellitud toodetele v\u00f5ivad kohalduda impordiga seotud tollimaksud, mille tasub Klient.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.4<\/span> Veebipood v\u00f5ib igal ajal muuta e-poest n\u00e4htuvaid hindu. Muudatused j\u00f5ustuvad avaldamise hetkest.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.5<\/span> Kui Kliendi tellimus on esitatud enne hinnamuudatust, kohaldatakse ostu sooritamise hetkel kehtinud hinda.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">3. Tellimuse esitamine ja maksetingimused<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">3.1<\/span> Tellimuse esitamiseks vali sobiv toode ja vajuta nupule “Lisa ostukorvi”. Vajutades “Soorita ost” saab ostukorvis olevaid tooteid vaadata, koguseid muuta ja eemaldada.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">3.2<\/span> Tellimust esitades on Klient kohustatud sisestama oma andmed: nimi, e-posti aadress, ettev\u00f5te (kui arve l\u00e4heb firmale), saatmisaadress ja telefon. Klient on kohustatud kontrollima tasumise ja kohaletoimetamise infot.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">3.3<\/span> Toote ja teenuse eest on v\u00f5imalik tasuda panga\u00fclekandega (arve alusel) v\u00f5i Maksekeskus AS-i pakutavate makseviiside abil:<\/p>\n <div class=\"highlight-box\">\n <p class=\"box-title\">Makseviisid<\/p>\n <div class=\"payment-methods\">\n <span class=\"payment-tag\">Swedbank<\/span>\n <span class=\"payment-tag\">SEB<\/span>\n <span class=\"payment-tag\">Luminor<\/span>\n <span class=\"payment-tag\">LHV<\/span>\n <span class=\"payment-tag\">Coop Pank<\/span>\n <span class=\"payment-tag\">Citadele<\/span>\n <span class=\"payment-tag\">Pocopay<\/span>\n <span class=\"payment-tag\">Indivy<\/span>\n <span class=\"payment-tag\">Liisi ID<\/span>\n <span class=\"payment-tag\">Kniks kinkekaart<\/span>\n <\/div>\n <p class=\"nb-notice\">NB! Pangalingiga tasumisel vajuta kindlasti panga lehel nupule “Tagasi kaupmehe juurde”.<\/p>\n <\/div>\n <p class=\"solmann-clause\">Leping j\u00f5ustub alates tasumisele kuuluva summa laekumisest Veebipoe arvelduskontole. Kui tellitud kaupa ei ole v\u00f5imalik tarnida, teavitatakse Klienti esimesel v\u00f5imalusel ja tasutud raha tagastatakse mitte hiljem kui 14 p\u00e4eva jooksul.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">4. Toote kohaletoimetamine<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">4.1<\/span> Veebipood toimetab toote Kliendini lihtpostiga, t\u00e4hitud postiga v\u00f5i pakiautomaadiga (Omniva, Itella SmartPost, DPD). Klienti teavitatakse e-postiga, kui toode on teele pandud.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">4.2<\/span> Eesti siseselt j\u00f5uab tellimus postkasti 2\u20135 t\u00f6\u00f6p\u00e4eva jooksul alates makse laekumisest. Pakiautomaati j\u00f5uab tellimus 5\u201314 t\u00f6\u00f6p\u00e4eva jooksul. Toodet hoitakse pakiautomaadis 7 kalendrip\u00e4eva, p\u00e4rast mida saadetakse tagasi.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">4.3<\/span> Kohaletoimetamine Euroopas v\u00f5tab aega 7\u20139 p\u00e4eva ja mujal maailmas kuni 21 p\u00e4eva. Nimetatud t\u00e4htajad on informatiivsed.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">4.4<\/span> Veebipood ei vastuta viivituste eest, mis tulenevad Kliendi poolt esitatud ebat\u00e4psetest andmetest.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">5. Toote tagastamine<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.1<\/span> P\u00e4rast toote k\u00e4ttesaamist on Kliendil 14 p\u00e4eva, et tootega tutvuda. Kui Klient ei ole tootega rahul, on tal \u00f5igus 14 p\u00e4eva jooksul toode tagasi saata, teavitades sellest Veebipoodi aadressil info@solmann.ee.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.2<\/span> Tagastatav toode peab olema originaalpakendis, kasutamata ja samas seisukorras nagu Kliendini j\u00f5udes. Kasutamisj\u00e4lgedega tooteid Veebipood ei aktsepteeri.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.3<\/span> Tagastamistingimustele vastava toote puhul tagastab Veebipood toote maksumuse (saatmiskulud j\u00e4\u00e4vad Kliendi kanda) mitte hiljem kui 14 p\u00e4eva jooksul alates tagastamisavalduse esitamisest, tingimusel et toode j\u00f5uab Veebipoeni selle aja jooksul.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.4<\/span> Kui tootel esineb defekte, on Klient kohustatud kontakteeruma Veebipoega esimesel v\u00f5imalusel. Veebipood asendab toote v\u00f5i, kui see ei ole v\u00f5imalik, tagastab toote maksumuse.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.5<\/span> Kaebusesse m\u00e4rgi:<\/p>\n <ul class=\"styled\">\n <li>enda nimi ja kontaktandmed<\/li>\n <li>kaebuse esitamise kuup\u00e4ev<\/li>\n <li>toote puudus<\/li>\n <li>Natural Ella O\u00dc-le esitatav n\u00f5ue<\/li>\n <li>ostu t\u00f5endav tellimuse number<\/li>\n <\/ul>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.6<\/span> Natural Ella O\u00dc on kohustatud vastavalt tarbijakaitseseadusele vastama kirjalikult 15 p\u00e4eva jooksul.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.7<\/span> Veebipood j\u00e4tab endale \u00f5iguse leping l\u00f5petada, kui toode telliti ajal, mil e-poes esines t\u00fcpograafiline viga toote hinna osas. Sel juhul teavitatakse Klienti e-postiga ja tagastatakse raha mitte hiljem kui 30 p\u00e4eva jooksul.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.8<\/span> Veebipood ei vastuta puuduste eest, mis on tekkinud p\u00e4rast kauba \u00fcleandmist Kliendile.<\/p>\n\n <div class=\"digital-notice\">\n <strong>5.9 Digitaalsed tooted<\/strong>\n Digitaalsete toodete (e-kursused, allalaaditavad PDF-failid) puhul taganemis\u00f5igus ei kehti, kuna digitaalne sisu tehakse k\u00e4ttesaadavaks kohe p\u00e4rast ostu sooritamist. Klient kinnitab ostu sooritamisel, et on teadlik taganemis\u00f5iguse kaotamisest ja n\u00f5ustub sellega.\n <\/div>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">6. Koolituse eest tasumine<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.1<\/span> Koolitusi korraldab Natural Ella O\u00dc iseseisvalt v\u00f5i koost\u00f6\u00f6s partneritega.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.2<\/span> Koolituse eest tasumine toimub esitatud arve alusel panga\u00fclekandega. Arve v\u00e4ljastatakse koolitusele registreerunule m\u00f5ne p\u00e4eva jooksul p\u00e4rast kinnitust e-posti teel. \u00d5ppemaksu laekumine on koolitusel osalemise eelduseks.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.3<\/span> Palume arve tasuda arvel m\u00e4rgitud t\u00e4htajaks. \u00dcldjuhul tasutakse enne koolituse algust, kui ei ole kokku lepitud teisiti.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.4<\/span> Kui Klient on registreerunud koolitusele, talle on v\u00e4ljastatud arve ja saadetud meeldetuletuskiri, kuid ta ei tasu ega teata loobumisest, j\u00e4\u00e4b arve \u00fcles ja kuulub tasumisele. Makset\u00e4htaja \u00fcletamisel 30 p\u00e4eva antakse tasumata arve edasi inkassofirmale.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.5<\/span> \u00d5ppemaksu vaidlused lahendatakse suulise v\u00f5i kirjaliku l\u00e4bir\u00e4\u00e4kimise teel.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">7. Koolitusel osalemine<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">7.1<\/span> Koolitusele registreerunul palume kohale tulla \u00f5igeaegselt, v\u00f5imaluse korral v\u00e4hemalt 10 minutit enne algust. Koolitusel osaleja teavitab, kui hilineb, ei saa osaleda v\u00f5i peab varem lahkuma.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">8. Koolitusest loobumine<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.1<\/span> Kui \u00fchep\u00e4evasele koolitusele registreerunul ei ole v\u00f5imalik osaleda, tuleb sellest kirjalikult teavitada hiljemalt 14 p\u00e4eva enne koolituse toimumist.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.2<\/span> \u00d5igeaegsel teatamisel tagastatakse Kliendi soovil 75% koolituse tasust v\u00f5i registreeritakse Klient j\u00e4rgmisele sobivale koolitusele.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.3<\/span> Kui Klient on kinnitanud osalemist, kuid ei ilmu kohale ega teata sellest v\u00e4hemalt 14 p\u00e4eva enne, kuulub tasumisele 100% koolituse maksumusest.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.4<\/span> \u00d5ppemaks tagastatakse 50% mahus, kui osaleja teatab mitteosalemisest 14\u20137 p\u00e4eva enne koolituse algust.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.5<\/span> \u00d5ppemaksu ei tagastata, kui osaleja teatab mitteosalemisest v\u00e4hem kui 7 p\u00e4eva enne koolitust, koolituse toimumise p\u00e4eval v\u00f5i ei teata \u00fcldse.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.6<\/span> Koolituse poolelij\u00e4tmisel \u00f5ppetasu ei tagastata.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.7<\/span> Makstud \u00f5ppetasu on v\u00f5imalik \u00fcle anda kolmandale isikule.<\/p>\n\n <div class=\"highlight-box\">\n <p class=\"box-title\">8.8 Laagri ja mitmep\u00e4evase koolituse osalustasu tagastamine<\/p>\n <table class=\"cancel-table\">\n <tr>\n <td>T\u00fchistamine v\u00e4hemalt 30 p\u00e4eva enne algust<\/td>\n <td>75% tagastatakse<\/td>\n <\/tr>\n <tr>\n <td>T\u00fchistamine 15\u201329 p\u00e4eva enne algust<\/td>\n <td>50% tagastatakse<\/td>\n <\/tr>\n <tr>\n <td>T\u00fchistamine v\u00e4hem kui 15 p\u00e4eva enne algust<\/td>\n <td>25% tagastatakse<\/td>\n <\/tr>\n <tr>\n <td>Koolituse poolelij\u00e4tmisel<\/td>\n <td>ei tagastata<\/td>\n <\/tr>\n <tr>\n <td>V\u00e4\u00e4ramatu j\u00f5ud (raske haigus, \u00f5nnetus)<\/td>\n <td>eraldi kokkuleppel<\/td>\n <\/tr>\n <\/table>\n <p class=\"nb-notice\" style=\"margin-top:12px;\">Tasutud osalustasu on v\u00f5imalik \u00fcle anda kolmandale isikule.<\/p>\n <\/div>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">9. Koolituse \u00e4raj\u00e4\u00e4mine v\u00f5i edasil\u00fckkumine<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">9.1<\/span> Natural Ella O\u00dc-l on koolitusgrupi mittet\u00e4itumisel \u00f5igus koolitus \u00e4ra j\u00e4tta v\u00f5i edasi l\u00fckata. Registreerunuid teavitatakse sellest telefoni v\u00f5i e-posti teel hiljemalt 3 p\u00e4eva ette.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">9.2<\/span> Koolituse \u00e4raj\u00e4\u00e4misel makstakse koolitustasu tagasi t\u00e4ies ulatuses v\u00f5i kantakse soovi korral \u00fcle m\u00f5nele teisele koolitusele.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">10. T\u00e4iendav info<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">10.1<\/span> Ettev\u00f5te ei vastuta koolitusel osalejate tervisliku seisundi ja v\u00f5imalike vigastuste eest.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">10.2<\/span> Koolituste toimumise keel on eesti keel. Vastavalt klientide soovile korraldatakse koolitusi ka inglise keeles.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">10.3<\/span> Koolitusmaterjalide autori\u00f5igused kuuluvad Janika Solmannile.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">10.4<\/span> Tekkivad vaidlused p\u00fc\u00fctakse lahendada pooltevaheliste l\u00e4bir\u00e4\u00e4kimiste teel. Kui kokkulepet ei saavutata, lahendatakse vaidlus vastavalt Eesti Vabariigi seadusandlusele. Tarbijal on \u00f5igus p\u00f6\u00f6rduda Tarbijakaitse ja Tehnilise J\u00e4relevalve Ameti poole (<a href=\"https:\/\/ttja.ee\" style=\"color:var(--green-mid);\">ttja.ee<\/a>) v\u00f5i kasutada EL vaidluste lahendamise platvormi (<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" style=\"color:var(--green-mid);\">ec.europa.eu\/consumers\/odr<\/a>).<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">11. Otseturundus ja isikuandmete t\u00f6\u00f6tlemine<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">11.1<\/span> Veebipood kasutab Kliendi isikuandmeid ainult tellimuse t\u00f6\u00f6tlemiseks ja kauba saatmiseks. Isikuandmed edastatakse transpordi teenusepakkujale kauba kohaletoimetamiseks.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">11.2<\/span> Veebipood saadab uudiskirju ja pakkumisi ainult siis, kui Klient on selleks soovi avaldanud.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">11.3<\/span> Klient saab igal ajal uudiskirjadest loobuda, teatades sellest e-posti teel v\u00f5i j\u00e4rgides e-kirjas olevaid juhiseid.<\/p>\n <\/div>\n\n <\/div>\n\n <hr class=\"lang-divider\" id=\"english\">\n\n \n <div>\n\n <div class=\"solmann-page-header\" style=\"border-bottom-color: var(--border); margin-bottom: 40px;\">\n <h1 style=\"font-size:26px;\">Sales and Return Policy<\/h1>\n <p class=\"meta\">Natural Ella O\u00dc \u00b7 solmann.ee \u00b7 info@solmann.ee \u00b7 Registry code: 14276639<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">1. General Terms<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">1.1<\/span> These terms apply to all legal relationships, product offerings, orders and sales transactions between the user of the online store (Customer) and the owner of solmann.ee, Natural Ella O\u00dc (Online Store), registry code 14276639.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">1.2<\/span> In addition to these terms, legal relationships are governed by the legislation of the Republic of Estonia.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">1.3<\/span> The Online Store may change the terms at any time. Changes will be published on solmann.ee and take effect immediately. By using the online store, the Customer confirms acceptance of the terms.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">1.4<\/span> The data controller is Natural Ella O\u00dc. Personal data necessary for payments is transferred to the authorised processor Maksekeskus AS. More information is available in the Privacy Policy.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">2. Prices<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.1<\/span> All prices are quoted in euros.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.2<\/span> Prices do not include shipping costs. Shipping costs are displayed before purchase.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.3<\/span> Orders shipped outside the EU may be subject to import duties and taxes, payable by the Customer.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.4<\/span> The Online Store may change prices at any time. Changes take effect from the moment of publication.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.5<\/span> If an order was placed before a price change, the price at the time of purchase applies.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">3. Ordering and Payment<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">3.1<\/span> To place an order, select a product and click “Add to Cart”. Clicking “Proceed to Checkout” allows you to review your cart, adjust quantities and remove items.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">3.2<\/span> When placing an order, the Customer must provide: name, email address, company name (if invoicing to a company), shipping address and phone number.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">3.3<\/span> Payment can be made by bank transfer or via Maksekeskus AS payment methods:<\/p>\n <div class=\"highlight-box\">\n <p class=\"box-title\">Payment methods<\/p>\n <div class=\"payment-methods\">\n <span class=\"payment-tag\">Swedbank<\/span>\n <span class=\"payment-tag\">SEB<\/span>\n <span class=\"payment-tag\">Luminor<\/span>\n <span class=\"payment-tag\">LHV<\/span>\n <span class=\"payment-tag\">Coop Pank<\/span>\n <span class=\"payment-tag\">Citadele<\/span>\n <span class=\"payment-tag\">Pocopay<\/span>\n <span class=\"payment-tag\">Indivy<\/span>\n <span class=\"payment-tag\">Liisi ID<\/span>\n <span class=\"payment-tag\">Kniks gift card<\/span>\n <\/div>\n <p class=\"nb-notice\">NB! When paying via bank link, be sure to click “Return to merchant” on the bank’s page.<\/p>\n <\/div>\n <p class=\"solmann-clause\">The contract takes effect when payment is received. If an ordered item cannot be delivered, the Customer will be notified as soon as possible and refunded within 14 days.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">4. Delivery<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">4.1<\/span> The Online Store delivers products via regular post, registered mail or parcel terminal (Omniva, Itella SmartPost, DPD). The Customer will be notified by email when the order has been dispatched.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">4.2<\/span> Domestic deliveries arrive within 2\u20135 business days. Parcel terminal deliveries arrive within 5\u201314 business days. Items are held for 7 calendar days before being returned.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">4.3<\/span> Delivery within Europe takes 7\u20139 days; worldwide up to 21 days. These are estimated timeframes.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">4.4<\/span> The Online Store is not liable for delays resulting from inaccurate information provided by the Customer.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">5. Returns<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.1<\/span> After receiving the product, the Customer has 14 days to inspect it. If not satisfied, the Customer may return the product within 14 days by notifying the Online Store at info@solmann.ee.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.2<\/span> The returned product must be in its original packaging, unused and in the same condition as received.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.3<\/span> If return conditions are met, the Online Store will refund the product cost (shipping costs are borne by the Customer) within 14 days of receiving the return request.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.4<\/span> If the product is defective, the Customer must contact the Online Store as soon as possible. The Online Store will replace the product or issue a refund.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.5<\/span> When submitting a complaint, please include:<\/p>\n <ul class=\"styled\">\n <li>Your name and contact details<\/li>\n <li>Date of complaint<\/li>\n <li>Description of the defect<\/li>\n <li>Your claim against Natural Ella O\u00dc<\/li>\n <li>Order number as proof of purchase<\/li>\n <\/ul>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.6<\/span> Natural Ella O\u00dc is obligated to respond in writing within 15 days under the Consumer Protection Act.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.7<\/span> The Online Store reserves the right to cancel the contract if a typographical error in pricing occurred at the time of ordering. The Customer will be notified and refunded within 30 days.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.8<\/span> The Online Store is not liable for defects arising after the product has been handed over to the Customer.<\/p>\n <div class=\"digital-notice\">\n <strong>5.9 Digital Products<\/strong>\n Digital products (e-courses, downloadable PDF files) are not subject to the right of withdrawal, as digital content is made available immediately upon purchase. The Customer confirms at the time of purchase that they are aware of and consent to the loss of the right of withdrawal.\n <\/div>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">6. Training Payment<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.1<\/span> Training is organised by Natural Ella O\u00dc independently or in cooperation with partners.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.2<\/span> Payment is made by bank transfer based on an invoice issued within a few days of registration. Receipt of payment is a prerequisite for participation.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.3<\/span> Please pay by the due date on the invoice. Payment is generally expected before the training begins unless otherwise agreed.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.4<\/span> If a registered Customer has been invoiced and sent a reminder but does not pay or notify of withdrawal, the invoice remains outstanding. Invoices overdue by 30 days may be passed to a debt collection agency.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.5<\/span> Disputes regarding tuition fees will be resolved through negotiation.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">7. Participation in Training<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">7.1<\/span> Registered participants are asked to arrive on time, preferably at least 10 minutes before the start. Please notify the organiser if you will be late, unable to attend, or need to leave early.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">8. Cancellation of Training<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.1<\/span> If a registered participant cannot attend a one-day training, they must notify the organiser in writing at least 14 days before the event.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.2<\/span> With timely notice, 75% of the fee will be refunded or the participant may be transferred to another training.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.3<\/span> If a participant confirmed attendance but does not show up and gives less than 14 days’ notice, 100% of the fee is payable.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.4<\/span> A 50% refund will be issued if the participant notifies non-attendance 14\u20137 days before the training.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.5<\/span> No refund is issued if cancellation is notified less than 7 days before training, on the day itself, or not at all.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.6<\/span> No refund is given if training is abandoned partway through.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.7<\/span> A paid training fee may be transferred to another person.<\/p>\n <div class=\"highlight-box\">\n <p class=\"box-title\">8.8 Cancellation Policy \u2013 Camps and Multi-Day Training<\/p>\n <table class=\"cancel-table\">\n <tr>\n <td>Cancellation at least 30 days before start<\/td>\n <td>75% refunded<\/td>\n <\/tr>\n <tr>\n <td>Cancellation 15\u201329 days before start<\/td>\n <td>50% refunded<\/td>\n <\/tr>\n <tr>\n <td>Cancellation less than 15 days before start<\/td>\n <td>25% refunded<\/td>\n <\/tr>\n <tr>\n <td>Abandoning training partway through<\/td>\n <td>no refund<\/td>\n <\/tr>\n <tr>\n <td>Force majeure (serious illness, accident)<\/td>\n <td>negotiated individually<\/td>\n <\/tr>\n <\/table>\n <p class=\"nb-notice\" style=\"margin-top:12px;\">A paid fee may be transferred to another person.<\/p>\n <\/div>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">9. Cancellation or Postponement of Training<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">9.1<\/span> Natural Ella O\u00dc reserves the right to cancel or postpone training if the minimum group size is not reached. Registered participants will be notified at least 3 days in advance.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">9.2<\/span> In the event of cancellation, the full fee will be refunded or transferred to another training at the participant’s request.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">10. Additional Information<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">10.1<\/span> The company is not responsible for the health condition or possible injuries of training participants.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">10.2<\/span> Training is conducted in Estonian. Training in English is available upon request.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">10.3<\/span> Copyright of training materials belongs to Janika Solmann.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">10.4<\/span> Disputes will be resolved through negotiation. If no agreement is reached, disputes will be resolved in accordance with Estonian law. Consumers may contact the Consumer Protection and Technical Regulatory Authority (<a href=\"https:\/\/ttja.ee\" style=\"color:var(--green-mid);\">ttja.ee<\/a>) or use the EU Online Dispute Resolution platform (<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" style=\"color:var(--green-mid);\">ec.europa.eu\/consumers\/odr<\/a>).<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">11. Direct Marketing and Personal Data<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">11.1<\/span> The Online Store uses Customer personal data solely for processing orders and shipping. Personal data is shared with delivery service providers for delivery purposes.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">11.2<\/span> Newsletters and promotional emails are sent only if the Customer has opted in.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">11.3<\/span> The Customer may unsubscribe from newsletters at any time by notifying us by email or following the unsubscribe instructions in any email.<\/p>\n <\/div>\n\n <p class=\"last-updated\">Viimati uuendatud \/ Last updated: Mai 2026<\/p>\n\n <\/div>\n\n<\/div>\n<\/body>\n<\/html>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-252","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>M\u00fc\u00fcgi- ja tagastustingimused - Solmann stuudio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solmann.ee\/en\/muugi-ja-tagastustingimused\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00fc\u00fcgi- ja tagastustingimused - Solmann stuudio\" \/>\n<meta property=\"og:url\" content=\"https:\/\/solmann.ee\/en\/muugi-ja-tagastustingimused\/\" \/>\n<meta property=\"og:site_name\" content=\"Solmann stuudio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/naturalsolmann\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-27T16:37:20+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/solmann.ee\\\/muugi-ja-tagastustingimused\\\/\",\"url\":\"https:\\\/\\\/solmann.ee\\\/muugi-ja-tagastustingimused\\\/\",\"name\":\"M\u00fc\u00fcgi- ja tagastustingimused - Solmann stuudio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/solmann.ee\\\/#website\"},\"datePublished\":\"2024-12-07T00:11:52+00:00\",\"dateModified\":\"2026-05-27T16:37:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/solmann.ee\\\/muugi-ja-tagastustingimused\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/solmann.ee\\\/muugi-ja-tagastustingimused\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/solmann.ee\\\/muugi-ja-tagastustingimused\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/solmann.ee\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"M\u00fc\u00fcgi- ja tagastustingimused\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/solmann.ee\\\/#website\",\"url\":\"https:\\\/\\\/solmann.ee\\\/\",\"name\":\"Janika Solmann stuudio\",\"description\":\"Looduse ja loovuse kohtumispaik\",\"publisher\":{\"@id\":\"https:\\\/\\\/solmann.ee\\\/#\\\/schema\\\/person\\\/e47ed7619d1bee1afd5d16ed86981822\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/solmann.ee\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\\\/\\\/solmann.ee\\\/#\\\/schema\\\/person\\\/e47ed7619d1bee1afd5d16ed86981822\",\"name\":\"Solmann\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/solmann.ee\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/Pojengi-leht.png\",\"url\":\"https:\\\/\\\/solmann.ee\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/Pojengi-leht.png\",\"contentUrl\":\"https:\\\/\\\/solmann.ee\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/Pojengi-leht.png\",\"width\":680,\"height\":675,\"caption\":\"Solmann\"},\"logo\":{\"@id\":\"https:\\\/\\\/solmann.ee\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/Pojengi-leht.png\"},\"description\":\"Janika Solmann on Eestis, V\u00f5rumaal tegutsev tekstiilikunstnik, taimetr\u00fcki \u00f5petaja ja looduslike v\u00e4rvide entusiast. 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{"id":252,"date":"2024-12-07T00:11:52","date_gmt":"2024-12-07T00:11:52","guid":{"rendered":"https:\/\/solmann.ee\/?page_id=252"},"modified":"2026-05-27T16:37:20","modified_gmt":"2026-05-27T16:37:20","slug":"muugi-ja-tagastustingimused","status":"publish","type":"page","link":"https:\/\/solmann.ee\/en\/muugi-ja-tagastustingimused\/","title":{"rendered":"M\u00fc\u00fcgi- ja tagastustingimused"},"content":{"rendered":"\n\n\n\n\nM\u00fc\u00fcgi- ja tagastustingimused \u2013 Solmann stuudio<\/title>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Lora:ital,wght@0,400;0,600;1,400&family=Source+Sans+3:wght@300;400;600&display=swap\" rel=\"stylesheet\">\n<style>\n :root {\n --green-dark: #404d40;\n --green-mid: #4a6741;\n --green-light: #f7f4f0;\n --border: #e0dbd4;\n --text: #2e2e2e;\n --muted: #737373;\n --white: #ffffff;\n }\n\n * { box-sizing: border-box; margin: 0; padding: 0; }\n\n body {\n font-family: 'Source Sans 3', sans-serif;\n font-size: 16px;\n line-height: 1.8;\n color: var(--text);\n background: var(--white);\n }\n\n .solmann-wrapper * { display: revert; 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}\n .solmann-section-title { font-size: 18px; }\n .solmann-wrapper * { display: revert; }\n .solmann-wrapper { padding: 40px 16px 60px; }\n .cancel-table td:first-child { width: 50%; font-size: 14px; }\n }\n<\/style>\n<\/head>\n<body>\n<div class=\"solmann-wrapper\">\n\n <div class=\"solmann-page-header\">\n <h1>M\u00fc\u00fcgi- ja tagastustingimused<\/h1>\n <p class=\"meta\">Natural Ella O\u00dc \u00b7 solmann.ee \u00b7 info@solmann.ee \u00b7 Registrikood: 14276639<\/p>\n <\/div>\n\n <div class=\"lang-tabs\">\n <a href=\"#eesti\" class=\"lang-tab active\">Eesti keeles<\/a>\n <a href=\"#english\" class=\"lang-tab\">In English<\/a>\n <\/div>\n\n \n <div id=\"eesti\">\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">1. \u00dcldtingimused<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">1.1<\/span> E-poe kasutustingimusi kohaldatakse k\u00f5ikidele \u00f5igussuhetele, toodete pakkumistele, tellimustele ja m\u00fc\u00fcgitehingutele, mis leiavad aset e-poe kasutaja (Klient) ja e-poe solmann.ee omaniku Natural Ella O\u00dc (Veebipood), registrikood 14276639, vahel.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">1.2<\/span> Lisaks tingimustele reguleerivad e-poe kasutamise k\u00e4igus tekkivaid \u00f5igussuhteid kehtivad Eesti Vabariigi \u00f5igusaktid.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">1.3<\/span> Veebipood v\u00f5ib igal ajal tingimusi muuta. Muudatused avaldatakse veebilehel solmann.ee ja j\u00f5ustuvad koheselt peale avaldamist. E-poodi kasutades kinnitab Klient, et on tingimustega n\u00f5ustunud.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">1.4<\/span> Isikuandmete vastutav t\u00f6\u00f6tleja on Natural Ella O\u00dc. Maksete teostamiseks vajalikud isikuandmed edastatakse volitatud t\u00f6\u00f6tleja Maksekeskus AS-le. T\u00e4psem info on leitav privaatsustingimustest.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">2. Hinnad<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.1<\/span> E-poe hinnad on toodud eurodes.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.2<\/span> Hinnad ei sisalda saatmiskulusid. Saatmiskulud kuvatakse enne ostu sooritamist.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.3<\/span> V\u00e4ljapoole Euroopa Liitu tellitud toodetele v\u00f5ivad kohalduda impordiga seotud tollimaksud, mille tasub Klient.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.4<\/span> Veebipood v\u00f5ib igal ajal muuta e-poest n\u00e4htuvaid hindu. Muudatused j\u00f5ustuvad avaldamise hetkest.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.5<\/span> Kui Kliendi tellimus on esitatud enne hinnamuudatust, kohaldatakse ostu sooritamise hetkel kehtinud hinda.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">3. Tellimuse esitamine ja maksetingimused<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">3.1<\/span> Tellimuse esitamiseks vali sobiv toode ja vajuta nupule “Lisa ostukorvi”. Vajutades “Soorita ost” saab ostukorvis olevaid tooteid vaadata, koguseid muuta ja eemaldada.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">3.2<\/span> Tellimust esitades on Klient kohustatud sisestama oma andmed: nimi, e-posti aadress, ettev\u00f5te (kui arve l\u00e4heb firmale), saatmisaadress ja telefon. Klient on kohustatud kontrollima tasumise ja kohaletoimetamise infot.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">3.3<\/span> Toote ja teenuse eest on v\u00f5imalik tasuda panga\u00fclekandega (arve alusel) v\u00f5i Maksekeskus AS-i pakutavate makseviiside abil:<\/p>\n <div class=\"highlight-box\">\n <p class=\"box-title\">Makseviisid<\/p>\n <div class=\"payment-methods\">\n <span class=\"payment-tag\">Swedbank<\/span>\n <span class=\"payment-tag\">SEB<\/span>\n <span class=\"payment-tag\">Luminor<\/span>\n <span class=\"payment-tag\">LHV<\/span>\n <span class=\"payment-tag\">Coop Pank<\/span>\n <span class=\"payment-tag\">Citadele<\/span>\n <span class=\"payment-tag\">Pocopay<\/span>\n <span class=\"payment-tag\">Indivy<\/span>\n <span class=\"payment-tag\">Liisi ID<\/span>\n <span class=\"payment-tag\">Kniks kinkekaart<\/span>\n <\/div>\n <p class=\"nb-notice\">NB! Pangalingiga tasumisel vajuta kindlasti panga lehel nupule “Tagasi kaupmehe juurde”.<\/p>\n <\/div>\n <p class=\"solmann-clause\">Leping j\u00f5ustub alates tasumisele kuuluva summa laekumisest Veebipoe arvelduskontole. Kui tellitud kaupa ei ole v\u00f5imalik tarnida, teavitatakse Klienti esimesel v\u00f5imalusel ja tasutud raha tagastatakse mitte hiljem kui 14 p\u00e4eva jooksul.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">4. Toote kohaletoimetamine<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">4.1<\/span> Veebipood toimetab toote Kliendini lihtpostiga, t\u00e4hitud postiga v\u00f5i pakiautomaadiga (Omniva, Itella SmartPost, DPD). Klienti teavitatakse e-postiga, kui toode on teele pandud.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">4.2<\/span> Eesti siseselt j\u00f5uab tellimus postkasti 2\u20135 t\u00f6\u00f6p\u00e4eva jooksul alates makse laekumisest. Pakiautomaati j\u00f5uab tellimus 5\u201314 t\u00f6\u00f6p\u00e4eva jooksul. Toodet hoitakse pakiautomaadis 7 kalendrip\u00e4eva, p\u00e4rast mida saadetakse tagasi.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">4.3<\/span> Kohaletoimetamine Euroopas v\u00f5tab aega 7\u20139 p\u00e4eva ja mujal maailmas kuni 21 p\u00e4eva. Nimetatud t\u00e4htajad on informatiivsed.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">4.4<\/span> Veebipood ei vastuta viivituste eest, mis tulenevad Kliendi poolt esitatud ebat\u00e4psetest andmetest.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">5. Toote tagastamine<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.1<\/span> P\u00e4rast toote k\u00e4ttesaamist on Kliendil 14 p\u00e4eva, et tootega tutvuda. Kui Klient ei ole tootega rahul, on tal \u00f5igus 14 p\u00e4eva jooksul toode tagasi saata, teavitades sellest Veebipoodi aadressil info@solmann.ee.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.2<\/span> Tagastatav toode peab olema originaalpakendis, kasutamata ja samas seisukorras nagu Kliendini j\u00f5udes. Kasutamisj\u00e4lgedega tooteid Veebipood ei aktsepteeri.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.3<\/span> Tagastamistingimustele vastava toote puhul tagastab Veebipood toote maksumuse (saatmiskulud j\u00e4\u00e4vad Kliendi kanda) mitte hiljem kui 14 p\u00e4eva jooksul alates tagastamisavalduse esitamisest, tingimusel et toode j\u00f5uab Veebipoeni selle aja jooksul.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.4<\/span> Kui tootel esineb defekte, on Klient kohustatud kontakteeruma Veebipoega esimesel v\u00f5imalusel. Veebipood asendab toote v\u00f5i, kui see ei ole v\u00f5imalik, tagastab toote maksumuse.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.5<\/span> Kaebusesse m\u00e4rgi:<\/p>\n <ul class=\"styled\">\n <li>enda nimi ja kontaktandmed<\/li>\n <li>kaebuse esitamise kuup\u00e4ev<\/li>\n <li>toote puudus<\/li>\n <li>Natural Ella O\u00dc-le esitatav n\u00f5ue<\/li>\n <li>ostu t\u00f5endav tellimuse number<\/li>\n <\/ul>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.6<\/span> Natural Ella O\u00dc on kohustatud vastavalt tarbijakaitseseadusele vastama kirjalikult 15 p\u00e4eva jooksul.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.7<\/span> Veebipood j\u00e4tab endale \u00f5iguse leping l\u00f5petada, kui toode telliti ajal, mil e-poes esines t\u00fcpograafiline viga toote hinna osas. Sel juhul teavitatakse Klienti e-postiga ja tagastatakse raha mitte hiljem kui 30 p\u00e4eva jooksul.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.8<\/span> Veebipood ei vastuta puuduste eest, mis on tekkinud p\u00e4rast kauba \u00fcleandmist Kliendile.<\/p>\n\n <div class=\"digital-notice\">\n <strong>5.9 Digitaalsed tooted<\/strong>\n Digitaalsete toodete (e-kursused, allalaaditavad PDF-failid) puhul taganemis\u00f5igus ei kehti, kuna digitaalne sisu tehakse k\u00e4ttesaadavaks kohe p\u00e4rast ostu sooritamist. Klient kinnitab ostu sooritamisel, et on teadlik taganemis\u00f5iguse kaotamisest ja n\u00f5ustub sellega.\n <\/div>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">6. Koolituse eest tasumine<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.1<\/span> Koolitusi korraldab Natural Ella O\u00dc iseseisvalt v\u00f5i koost\u00f6\u00f6s partneritega.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.2<\/span> Koolituse eest tasumine toimub esitatud arve alusel panga\u00fclekandega. Arve v\u00e4ljastatakse koolitusele registreerunule m\u00f5ne p\u00e4eva jooksul p\u00e4rast kinnitust e-posti teel. \u00d5ppemaksu laekumine on koolitusel osalemise eelduseks.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.3<\/span> Palume arve tasuda arvel m\u00e4rgitud t\u00e4htajaks. \u00dcldjuhul tasutakse enne koolituse algust, kui ei ole kokku lepitud teisiti.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.4<\/span> Kui Klient on registreerunud koolitusele, talle on v\u00e4ljastatud arve ja saadetud meeldetuletuskiri, kuid ta ei tasu ega teata loobumisest, j\u00e4\u00e4b arve \u00fcles ja kuulub tasumisele. Makset\u00e4htaja \u00fcletamisel 30 p\u00e4eva antakse tasumata arve edasi inkassofirmale.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.5<\/span> \u00d5ppemaksu vaidlused lahendatakse suulise v\u00f5i kirjaliku l\u00e4bir\u00e4\u00e4kimise teel.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">7. Koolitusel osalemine<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">7.1<\/span> Koolitusele registreerunul palume kohale tulla \u00f5igeaegselt, v\u00f5imaluse korral v\u00e4hemalt 10 minutit enne algust. Koolitusel osaleja teavitab, kui hilineb, ei saa osaleda v\u00f5i peab varem lahkuma.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">8. Koolitusest loobumine<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.1<\/span> Kui \u00fchep\u00e4evasele koolitusele registreerunul ei ole v\u00f5imalik osaleda, tuleb sellest kirjalikult teavitada hiljemalt 14 p\u00e4eva enne koolituse toimumist.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.2<\/span> \u00d5igeaegsel teatamisel tagastatakse Kliendi soovil 75% koolituse tasust v\u00f5i registreeritakse Klient j\u00e4rgmisele sobivale koolitusele.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.3<\/span> Kui Klient on kinnitanud osalemist, kuid ei ilmu kohale ega teata sellest v\u00e4hemalt 14 p\u00e4eva enne, kuulub tasumisele 100% koolituse maksumusest.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.4<\/span> \u00d5ppemaks tagastatakse 50% mahus, kui osaleja teatab mitteosalemisest 14\u20137 p\u00e4eva enne koolituse algust.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.5<\/span> \u00d5ppemaksu ei tagastata, kui osaleja teatab mitteosalemisest v\u00e4hem kui 7 p\u00e4eva enne koolitust, koolituse toimumise p\u00e4eval v\u00f5i ei teata \u00fcldse.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.6<\/span> Koolituse poolelij\u00e4tmisel \u00f5ppetasu ei tagastata.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.7<\/span> Makstud \u00f5ppetasu on v\u00f5imalik \u00fcle anda kolmandale isikule.<\/p>\n\n <div class=\"highlight-box\">\n <p class=\"box-title\">8.8 Laagri ja mitmep\u00e4evase koolituse osalustasu tagastamine<\/p>\n <table class=\"cancel-table\">\n <tr>\n <td>T\u00fchistamine v\u00e4hemalt 30 p\u00e4eva enne algust<\/td>\n <td>75% tagastatakse<\/td>\n <\/tr>\n <tr>\n <td>T\u00fchistamine 15\u201329 p\u00e4eva enne algust<\/td>\n <td>50% tagastatakse<\/td>\n <\/tr>\n <tr>\n <td>T\u00fchistamine v\u00e4hem kui 15 p\u00e4eva enne algust<\/td>\n <td>25% tagastatakse<\/td>\n <\/tr>\n <tr>\n <td>Koolituse poolelij\u00e4tmisel<\/td>\n <td>ei tagastata<\/td>\n <\/tr>\n <tr>\n <td>V\u00e4\u00e4ramatu j\u00f5ud (raske haigus, \u00f5nnetus)<\/td>\n <td>eraldi kokkuleppel<\/td>\n <\/tr>\n <\/table>\n <p class=\"nb-notice\" style=\"margin-top:12px;\">Tasutud osalustasu on v\u00f5imalik \u00fcle anda kolmandale isikule.<\/p>\n <\/div>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">9. Koolituse \u00e4raj\u00e4\u00e4mine v\u00f5i edasil\u00fckkumine<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">9.1<\/span> Natural Ella O\u00dc-l on koolitusgrupi mittet\u00e4itumisel \u00f5igus koolitus \u00e4ra j\u00e4tta v\u00f5i edasi l\u00fckata. Registreerunuid teavitatakse sellest telefoni v\u00f5i e-posti teel hiljemalt 3 p\u00e4eva ette.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">9.2<\/span> Koolituse \u00e4raj\u00e4\u00e4misel makstakse koolitustasu tagasi t\u00e4ies ulatuses v\u00f5i kantakse soovi korral \u00fcle m\u00f5nele teisele koolitusele.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">10. T\u00e4iendav info<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">10.1<\/span> Ettev\u00f5te ei vastuta koolitusel osalejate tervisliku seisundi ja v\u00f5imalike vigastuste eest.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">10.2<\/span> Koolituste toimumise keel on eesti keel. Vastavalt klientide soovile korraldatakse koolitusi ka inglise keeles.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">10.3<\/span> Koolitusmaterjalide autori\u00f5igused kuuluvad Janika Solmannile.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">10.4<\/span> Tekkivad vaidlused p\u00fc\u00fctakse lahendada pooltevaheliste l\u00e4bir\u00e4\u00e4kimiste teel. Kui kokkulepet ei saavutata, lahendatakse vaidlus vastavalt Eesti Vabariigi seadusandlusele. Tarbijal on \u00f5igus p\u00f6\u00f6rduda Tarbijakaitse ja Tehnilise J\u00e4relevalve Ameti poole (<a href=\"https:\/\/ttja.ee\" style=\"color:var(--green-mid);\">ttja.ee<\/a>) v\u00f5i kasutada EL vaidluste lahendamise platvormi (<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" style=\"color:var(--green-mid);\">ec.europa.eu\/consumers\/odr<\/a>).<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">11. Otseturundus ja isikuandmete t\u00f6\u00f6tlemine<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">11.1<\/span> Veebipood kasutab Kliendi isikuandmeid ainult tellimuse t\u00f6\u00f6tlemiseks ja kauba saatmiseks. Isikuandmed edastatakse transpordi teenusepakkujale kauba kohaletoimetamiseks.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">11.2<\/span> Veebipood saadab uudiskirju ja pakkumisi ainult siis, kui Klient on selleks soovi avaldanud.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">11.3<\/span> Klient saab igal ajal uudiskirjadest loobuda, teatades sellest e-posti teel v\u00f5i j\u00e4rgides e-kirjas olevaid juhiseid.<\/p>\n <\/div>\n\n <\/div>\n\n <hr class=\"lang-divider\" id=\"english\">\n\n \n <div>\n\n <div class=\"solmann-page-header\" style=\"border-bottom-color: var(--border); margin-bottom: 40px;\">\n <h1 style=\"font-size:26px;\">Sales and Return Policy<\/h1>\n <p class=\"meta\">Natural Ella O\u00dc \u00b7 solmann.ee \u00b7 info@solmann.ee \u00b7 Registry code: 14276639<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">1. General Terms<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">1.1<\/span> These terms apply to all legal relationships, product offerings, orders and sales transactions between the user of the online store (Customer) and the owner of solmann.ee, Natural Ella O\u00dc (Online Store), registry code 14276639.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">1.2<\/span> In addition to these terms, legal relationships are governed by the legislation of the Republic of Estonia.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">1.3<\/span> The Online Store may change the terms at any time. Changes will be published on solmann.ee and take effect immediately. By using the online store, the Customer confirms acceptance of the terms.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">1.4<\/span> The data controller is Natural Ella O\u00dc. Personal data necessary for payments is transferred to the authorised processor Maksekeskus AS. More information is available in the Privacy Policy.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">2. Prices<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.1<\/span> All prices are quoted in euros.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.2<\/span> Prices do not include shipping costs. Shipping costs are displayed before purchase.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.3<\/span> Orders shipped outside the EU may be subject to import duties and taxes, payable by the Customer.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.4<\/span> The Online Store may change prices at any time. Changes take effect from the moment of publication.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">2.5<\/span> If an order was placed before a price change, the price at the time of purchase applies.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">3. Ordering and Payment<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">3.1<\/span> To place an order, select a product and click “Add to Cart”. Clicking “Proceed to Checkout” allows you to review your cart, adjust quantities and remove items.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">3.2<\/span> When placing an order, the Customer must provide: name, email address, company name (if invoicing to a company), shipping address and phone number.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">3.3<\/span> Payment can be made by bank transfer or via Maksekeskus AS payment methods:<\/p>\n <div class=\"highlight-box\">\n <p class=\"box-title\">Payment methods<\/p>\n <div class=\"payment-methods\">\n <span class=\"payment-tag\">Swedbank<\/span>\n <span class=\"payment-tag\">SEB<\/span>\n <span class=\"payment-tag\">Luminor<\/span>\n <span class=\"payment-tag\">LHV<\/span>\n <span class=\"payment-tag\">Coop Pank<\/span>\n <span class=\"payment-tag\">Citadele<\/span>\n <span class=\"payment-tag\">Pocopay<\/span>\n <span class=\"payment-tag\">Indivy<\/span>\n <span class=\"payment-tag\">Liisi ID<\/span>\n <span class=\"payment-tag\">Kniks gift card<\/span>\n <\/div>\n <p class=\"nb-notice\">NB! When paying via bank link, be sure to click “Return to merchant” on the bank’s page.<\/p>\n <\/div>\n <p class=\"solmann-clause\">The contract takes effect when payment is received. If an ordered item cannot be delivered, the Customer will be notified as soon as possible and refunded within 14 days.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">4. Delivery<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">4.1<\/span> The Online Store delivers products via regular post, registered mail or parcel terminal (Omniva, Itella SmartPost, DPD). The Customer will be notified by email when the order has been dispatched.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">4.2<\/span> Domestic deliveries arrive within 2\u20135 business days. Parcel terminal deliveries arrive within 5\u201314 business days. Items are held for 7 calendar days before being returned.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">4.3<\/span> Delivery within Europe takes 7\u20139 days; worldwide up to 21 days. These are estimated timeframes.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">4.4<\/span> The Online Store is not liable for delays resulting from inaccurate information provided by the Customer.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">5. Returns<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.1<\/span> After receiving the product, the Customer has 14 days to inspect it. If not satisfied, the Customer may return the product within 14 days by notifying the Online Store at info@solmann.ee.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.2<\/span> The returned product must be in its original packaging, unused and in the same condition as received.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.3<\/span> If return conditions are met, the Online Store will refund the product cost (shipping costs are borne by the Customer) within 14 days of receiving the return request.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.4<\/span> If the product is defective, the Customer must contact the Online Store as soon as possible. The Online Store will replace the product or issue a refund.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.5<\/span> When submitting a complaint, please include:<\/p>\n <ul class=\"styled\">\n <li>Your name and contact details<\/li>\n <li>Date of complaint<\/li>\n <li>Description of the defect<\/li>\n <li>Your claim against Natural Ella O\u00dc<\/li>\n <li>Order number as proof of purchase<\/li>\n <\/ul>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.6<\/span> Natural Ella O\u00dc is obligated to respond in writing within 15 days under the Consumer Protection Act.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.7<\/span> The Online Store reserves the right to cancel the contract if a typographical error in pricing occurred at the time of ordering. The Customer will be notified and refunded within 30 days.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">5.8<\/span> The Online Store is not liable for defects arising after the product has been handed over to the Customer.<\/p>\n <div class=\"digital-notice\">\n <strong>5.9 Digital Products<\/strong>\n Digital products (e-courses, downloadable PDF files) are not subject to the right of withdrawal, as digital content is made available immediately upon purchase. The Customer confirms at the time of purchase that they are aware of and consent to the loss of the right of withdrawal.\n <\/div>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">6. Training Payment<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.1<\/span> Training is organised by Natural Ella O\u00dc independently or in cooperation with partners.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.2<\/span> Payment is made by bank transfer based on an invoice issued within a few days of registration. Receipt of payment is a prerequisite for participation.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.3<\/span> Please pay by the due date on the invoice. Payment is generally expected before the training begins unless otherwise agreed.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.4<\/span> If a registered Customer has been invoiced and sent a reminder but does not pay or notify of withdrawal, the invoice remains outstanding. Invoices overdue by 30 days may be passed to a debt collection agency.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">6.5<\/span> Disputes regarding tuition fees will be resolved through negotiation.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">7. Participation in Training<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">7.1<\/span> Registered participants are asked to arrive on time, preferably at least 10 minutes before the start. Please notify the organiser if you will be late, unable to attend, or need to leave early.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">8. Cancellation of Training<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.1<\/span> If a registered participant cannot attend a one-day training, they must notify the organiser in writing at least 14 days before the event.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.2<\/span> With timely notice, 75% of the fee will be refunded or the participant may be transferred to another training.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.3<\/span> If a participant confirmed attendance but does not show up and gives less than 14 days’ notice, 100% of the fee is payable.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.4<\/span> A 50% refund will be issued if the participant notifies non-attendance 14\u20137 days before the training.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.5<\/span> No refund is issued if cancellation is notified less than 7 days before training, on the day itself, or not at all.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.6<\/span> No refund is given if training is abandoned partway through.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">8.7<\/span> A paid training fee may be transferred to another person.<\/p>\n <div class=\"highlight-box\">\n <p class=\"box-title\">8.8 Cancellation Policy \u2013 Camps and Multi-Day Training<\/p>\n <table class=\"cancel-table\">\n <tr>\n <td>Cancellation at least 30 days before start<\/td>\n <td>75% refunded<\/td>\n <\/tr>\n <tr>\n <td>Cancellation 15\u201329 days before start<\/td>\n <td>50% refunded<\/td>\n <\/tr>\n <tr>\n <td>Cancellation less than 15 days before start<\/td>\n <td>25% refunded<\/td>\n <\/tr>\n <tr>\n <td>Abandoning training partway through<\/td>\n <td>no refund<\/td>\n <\/tr>\n <tr>\n <td>Force majeure (serious illness, accident)<\/td>\n <td>negotiated individually<\/td>\n <\/tr>\n <\/table>\n <p class=\"nb-notice\" style=\"margin-top:12px;\">A paid fee may be transferred to another person.<\/p>\n <\/div>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">9. Cancellation or Postponement of Training<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">9.1<\/span> Natural Ella O\u00dc reserves the right to cancel or postpone training if the minimum group size is not reached. Registered participants will be notified at least 3 days in advance.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">9.2<\/span> In the event of cancellation, the full fee will be refunded or transferred to another training at the participant’s request.<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">10. Additional Information<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">10.1<\/span> The company is not responsible for the health condition or possible injuries of training participants.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">10.2<\/span> Training is conducted in Estonian. Training in English is available upon request.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">10.3<\/span> Copyright of training materials belongs to Janika Solmann.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">10.4<\/span> Disputes will be resolved through negotiation. If no agreement is reached, disputes will be resolved in accordance with Estonian law. Consumers may contact the Consumer Protection and Technical Regulatory Authority (<a href=\"https:\/\/ttja.ee\" style=\"color:var(--green-mid);\">ttja.ee<\/a>) or use the EU Online Dispute Resolution platform (<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" style=\"color:var(--green-mid);\">ec.europa.eu\/consumers\/odr<\/a>).<\/p>\n <\/div>\n\n <div class=\"solmann-section\">\n <h2 class=\"solmann-section-title\">11. Direct Marketing and Personal Data<\/h2>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">11.1<\/span> The Online Store uses Customer personal data solely for processing orders and shipping. Personal data is shared with delivery service providers for delivery purposes.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">11.2<\/span> Newsletters and promotional emails are sent only if the Customer has opted in.<\/p>\n <p class=\"solmann-clause\"><span class=\"solmann-clause-label\">11.3<\/span> The Customer may unsubscribe from newsletters at any time by notifying us by email or following the unsubscribe instructions in any email.<\/p>\n <\/div>\n\n <p class=\"last-updated\">Viimati uuendatud \/ Last updated: Mai 2026<\/p>\n\n <\/div>\n\n<\/div>\n<\/body>\n<\/html>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-252","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>M\u00fc\u00fcgi- ja tagastustingimused - Solmann stuudio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solmann.ee\/en\/muugi-ja-tagastustingimused\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00fc\u00fcgi- ja tagastustingimused - Solmann stuudio\" \/>\n<meta property=\"og:url\" content=\"https:\/\/solmann.ee\/en\/muugi-ja-tagastustingimused\/\" \/>\n<meta property=\"og:site_name\" content=\"Solmann stuudio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/naturalsolmann\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-27T16:37:20+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/solmann.ee\\\/muugi-ja-tagastustingimused\\\/\",\"url\":\"https:\\\/\\\/solmann.ee\\\/muugi-ja-tagastustingimused\\\/\",\"name\":\"M\u00fc\u00fcgi- ja tagastustingimused - Solmann stuudio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/solmann.ee\\\/#website\"},\"datePublished\":\"2024-12-07T00:11:52+00:00\",\"dateModified\":\"2026-05-27T16:37:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/solmann.ee\\\/muugi-ja-tagastustingimused\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/solmann.ee\\\/muugi-ja-tagastustingimused\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/solmann.ee\\\/muugi-ja-tagastustingimused\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/solmann.ee\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"M\u00fc\u00fcgi- ja tagastustingimused\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/solmann.ee\\\/#website\",\"url\":\"https:\\\/\\\/solmann.ee\\\/\",\"name\":\"Janika Solmann stuudio\",\"description\":\"Looduse ja loovuse kohtumispaik\",\"publisher\":{\"@id\":\"https:\\\/\\\/solmann.ee\\\/#\\\/schema\\\/person\\\/e47ed7619d1bee1afd5d16ed86981822\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/solmann.ee\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\\\/\\\/solmann.ee\\\/#\\\/schema\\\/person\\\/e47ed7619d1bee1afd5d16ed86981822\",\"name\":\"Solmann\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/solmann.ee\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/Pojengi-leht.png\",\"url\":\"https:\\\/\\\/solmann.ee\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/Pojengi-leht.png\",\"contentUrl\":\"https:\\\/\\\/solmann.ee\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/Pojengi-leht.png\",\"width\":680,\"height\":675,\"caption\":\"Solmann\"},\"logo\":{\"@id\":\"https:\\\/\\\/solmann.ee\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/Pojengi-leht.png\"},\"description\":\"Janika Solmann on Eestis, V\u00f5rumaal tegutsev tekstiilikunstnik, taimetr\u00fcki \u00f5petaja ja looduslike v\u00e4rvide entusiast. 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